Privacy Policy
A&B Transportation Services, LLC ("A&B Transportation," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and how we use it when you request a quote or book transportation services.
1. Information We Collect
When you use our website's quote request form or contact us directly, we may collect:
- Your name and phone number
- Pickup and drop-off locations
- Trip date, time, and number of passengers
- Any additional details you choose to share with us
We do not collect payment card information, government identification numbers, or other sensitive personal data through our website.
2. How We Use Your Information
We use the information you provide solely to:
- Prepare and send you an accurate transportation quote
- Confirm, schedule, and coordinate your trip
- Respond to your questions or requests
- Improve the quality and reliability of our service
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How Quote Requests Are Submitted
Our website's quote form opens a pre-filled message in WhatsApp, a messaging service operated by Meta Platforms, Inc. When you submit a quote request, your message and the information it contains are transmitted through WhatsApp and are also subject to WhatsApp's own privacy policy, which we encourage you to review.
4. Data Retention
We retain booking and communication information only for as long as reasonably necessary to provide our services, respond to inquiries, maintain business records, and comply with applicable tax and legal obligations.
5. Cookies & Analytics
Our website does not currently use tracking cookies or third-party analytics tools. If this changes in the future, this Privacy Policy will be updated to reflect that use.
6. Children's Privacy
Our services are intended for adults arranging transportation. We do not knowingly collect personal information from children under 18 years of age through our website.
7. Your Rights
You may contact us at any time to ask what information we have about you, to correct it, or to request that we delete it, subject to any records we are legally required to retain.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Terms of Service
These Terms of Service ("Terms") govern your use of the A&B Transportation Services, LLC website and your engagement of our ground transportation services in Southwest Florida. By requesting a quote, booking a trip, or using our services, you agree to these Terms.
1. Description of Service
A&B Transportation Services, LLC provides private and group ground transportation services, including airport transfers and point-to-point transportation, within Southwest Florida.
2. Quotes & Bookings
Prices shown or discussed prior to booking are estimates. A booking is only confirmed once a representative of A&B Transportation has acknowledged and confirmed your trip details, final pricing, and pickup information directly with you.
3. Payment
Accepted payment methods and the timing of payment will be communicated to you at the time your booking is confirmed.
4. Cancellations
We understand that plans change. We ask that cancellations or significant changes be communicated as far in advance as possible. A&B Transportation reserves the right to apply a cancellation charge for late cancellations or no-shows, which will be disclosed at the time of booking.
5. Delays & Circumstances Beyond Our Control
While we make every reasonable effort to be punctual and track flights where applicable, A&B Transportation is not responsible for delays, missed connections, or service interruptions caused by traffic, weather, airport conditions, mechanical issues, or other circumstances reasonably beyond our control.
6. Passenger Conduct
Passengers are expected to treat drivers and vehicles with respect. A&B Transportation reserves the right to refuse or discontinue service to any passenger who engages in unsafe, abusive, illegal, or disruptive behavior, without refund.
7. Limitation of Liability
To the fullest extent permitted by applicable law, A&B Transportation Services, LLC's liability arising from any trip is limited to the amount paid for that specific trip. We are not liable for indirect, incidental, or consequential damages, including but not limited to lost items, missed flights, or business losses, except where such liability cannot be limited under Florida law.
8. Insurance
A&B Transportation Services, LLC maintains commercial auto insurance coverage as required by applicable Florida law for the vehicles used in providing our services.
9. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any disputes arising from these Terms or our services shall first be addressed through good-faith communication between the parties.
10. Changes to These Terms
We may revise these Terms from time to time. The version posted on this page at the time of your booking governs that transaction.
Contact Us
If you have any questions about this Privacy Policy, these Terms of Service, or how we handle your information, please reach out:
- A&B Transportation Services, LLC — Florida-Based Private Transportation
- Phone / WhatsApp: +1 (239) 948-8002